Spedizioni

Shipping

Orders that are received and fully paid are usually processed and handed over to the shipping provider within one working day.

Orders placed on weekends or public holidays will start processing on the next business day.

We ship with X4U to ensure fast and reliable delivery. As soon as the courier picks up your order, you will receive an email from status@x4u.it with a tracking link and the estimated delivery date.

You can also monitor the status of your shipment at any time using our tracking service.

For any questions, please reach out to our customer service team during office hours at: +39 380 585 9610

Please note

All orders are processed and shipped only after payment has been confirmed by our system.

In the case of prepayment (e.g., bank transfer), the processing period begins once the payment is received.

Although we aim to ensure timely delivery, we cannot accept responsibility for possible delays caused by external factors (e.g., holidays, logistical disruptions, adverse weather conditions, etc.).

Shipping Costs

All prices include VAT.

Delivery Times

Estimated delivery time: 2–5 working days.

Please note that during peak periods, such as public holidays, delivery delays may occur due to circumstances beyond our control.

Important notice for EU shipments

We ship exclusively to countries within the European Union, in accordance with applicable regulations.

However, some products may be subject to local legal restrictions (e.g., phytocomplexes, cannabinoids, supplements, etc.).

ecopassion® assumes no responsibility for legal obstacles, customs refusals, or national regulatory limitations in the destination country.

We recommend checking your country’s applicable laws before placing an order.

We do not ship to Switzerland.